If you lost your device and due to this you are unable to complete the login process to access your account, here is a simple step by step guide to reset or change your google 2fa to another phone.
If you use your Google Auth code normally, please log in to your Binance account and click 【security】-【Disable】Once you have disabled your Google Auth manually, your withdrawal function will be suspended for 24 hours.
If you cannot receive the Google code, you can choose to reset Google Authentication with following the guidance:
After filling in your email address and password on the login page, then you may start the process by clicking【Can’t access Google Authenticator 】
Read the reminder carefully and tick the boxes. After that, click【Confirm Your Reset Request】
LV2 user only need to complete the facial verification
You can click【PC Authentication】-【Confirm】to start the process
If you cannot pass the facial verification on the PC end, you can also try to go through the process by scanning the QR code with Binance APP.
Open your mobile APP and find “Account” → “Scan” or click the scanned symbol on the upper left corner on the home page.
For iOS APP:
Open your mobile APP and find “Account” → “Support”→ “Scan”.
Our relevant team will review your application as soon as possible once you have completed the facial verification.
LV1 user needs to answer questions, then upload ID document and complete facial verification.
An email will be sent to your registered email address. Please click “Confirm Reset” to proceed.
Click”Next Step” to start the verification.
- Please choose the country your ID was issued in and select ID type:
- Upload ID card front
- Upload ID card back
- Upload a photo of yourself holding a handwritten note.
The note must include the following text: Binance + Reset SMS + (current date YYYY/MM/DD)
Our relevant team will review your application as soon as possible once you have completed the facial verification.Have more questions? Submit a request